What need to traveler do about expired flight credit rating on Dublin, Ireland, from Expedia?


The Samuel Beckett Gridge in Dublin.

Q: I booked airline tickets on Expedia again in 2019 to fly from New York to Dublin, Eire. We were being scheduled to fly to Europe past August.

In July, I experienced to terminate the tickets simply because of COVID-19 restrictions. I examine all of the great print about utilizing the travel credits. When I experimented with to rebook the flights for August, an Expedia representative mentioned that Aer Lingus did not have flights all set for scheduling and affirmation however and questioned me to simply call back again in a thirty day period.

A few weeks later, I applied for journey vouchers by means of Aer Lingus. The airline denied my ask for considering the fact that I bought tickets by way of Expedia. I tried using to rebook final drop, and finally, in Oct, I spoke with an Expedia consultant and selected my new flights. My Expedia account showed my new itinerary. But at the end of our dialogue, the representative explained to me that, regretably, even though I could ebook the flights, I couldn’t ensure them. Why? It was way too early for Aer Lingus to ensure. Right before we hung up, the Expedia agent assured me that every thing would be high-quality as very long as I named back again “in a couple of months” to verify these flights.

But previous January, when I checked, it confirmed only half of my 2020 scheduling. I identified as buyer assistance and spoke to a consultant for 45 minutes. He experimented with to assistance me retrieve my flights and get my trip confirmed, but he explained to me that I experienced missed the cutoff for rebooking.

I am frustrated. I experience ripped off. I was careful to study all the good print, and it seems like Expedia preferred me to drop my credits. Expedia’s mistake prompted Aer Lingus to believe that I skipped the date to rebook. Can you support me get my money back? — Heidi Edmonds, East Setauket, New York

A: You did anything you could to use these flight vouchers. But in the upside-down world of pandemic vacation, all people was bewildered. And that features Aer Lingus and your on line travel company, Expedia.

You canceled your tickets but ended up eligible for a ticket credit history. That credit history would usually expire a yr from the day of your initial booking. In other phrases, it would expire in 2020, which wouldn’t give you enough time to use it. It appears like there was some confusion about the expiration of your credit score. It’s possible that the Expedia agent to whom you spoke did not go through the wonderful print carefully sufficient, assuming you would have time to use the credit rating. But you did not.

Had you acknowledged this was likely to take place — and there was no way you could know — then you could have reminded the agent that you booked your tickets in late 2019 and confirmed the credit’s expiration date. With airways waiving their principles all through the pandemic, you couldn’t have recognized that the agent was misinformed. Then all over again, probably Aer Lingus was sending a puzzling concept about your ticket expiration. As I stated, the early times of the pandemic ended up a perplexing time for tourists and airlines.

You could have reached out to administrators at both equally companies to get some clarification. I publish the names, numbers and e-mail addresses of professionals at Expedia and Aer Lingus on my customer advocacy internet site, www.elliott.org/.

I contacted Expedia on your behalf. It refunded your airline tickets.

Christopher Elliott is the main advocacy officer of Elliott Advocacy, a nonprofit group that will help customers resolve their issues. Contact him at elliott.org/support or chris@elliott.org.